1. SCOPE:

System certification activities according to ISO/IEC 17021, ISO/TS 22003, ISO/IEC FCD 27006, EN 45011 and related standards and guides, product certification activities according to 89/106/EEC Contracting Products Directive

ISO/IEC 17021 Management system requirements in accordance with ISO 9001; ‘only design and development of Clause 10.2 and all of the clause 10.3 general management system requirements’ are chosen by Kalitest as a model.

2. KALİTEST ACTIVITIES:

a) Auditing and certification

b) Training activities:

IRCA Approval lead auditor training courses

ISO 9001, ISO 14001 and ISO 22000 Lead Auditor courses are IRCA approved, OHSAS 18001 Lead Auditor course is PRcert approved. Kalitest is the unique training company in Turkey on behalf of CMC international UK.

Other training courses

ISO 9001 basic, documentation, internal auditor training
ISO 14001 basic, documentation, internal auditor training
ISO 22000 basic, documentation, internal auditor training
TS/ISO 16949 basic, documentation, internal auditor training
OHSAS 18001 basic, documentation, internal auditor training
FMEA PPAP
APQP
Six Sigma
MSA
SPA

3. INFORMATION FOR CONTACT AND ADDRESSES:

E mail: info@kalitest.com.tr, ogun@kalitest.com.tr

HEAD OFFICE:
Akatlar Mah. 2. Söltaş Evleri Hare Sokak G-10 No:9 Levent / ISTANBUL
TEL: +90 212 269 37 41-42-43 FAX: +90 212 269 37 44

ANKARA:
Armada Alışveriş ve İş Merkezi Eskişehir Yolu No:6 Kat:12 Söğütözü / ANKARA
TEL/FAX: +90 312 295 62 10 - +90 312 295 63 53

İZMİR:
Cumhuriyet Bulvarı Megapol Ap.No:209 Kat:5 Alsancak / İZMİR
TEL: +90 232 463 76 03 - FAX: +90 232 464 17 08

TRABZON:
Kemerkaya Mah.Gazi Paşa Cad.Küçük Sokak No:34 D:2 TRABZON
TEL: +90 462 321 30 25-26 - FAX: +90 462 321 30 27

GAZIANTEP:
İncilipınar Mh. Nail Bilen Cd. Uğur İş Merk. No:3 K:10 D:1006 Şehitkamil / GAZIANTEP
TEL: +90 342 323 33 63 - FAX: +90 342 323 33 62

DENİZLİ:
Ferahevler Sitesi D Adası 11 sokak No: 17 Yenişehir DENIZLI
TEL: +90 258 373 43 17 - FAX: +90 258 373 90 85

KAYSERİ:
Serçeönü Mah. Ahmet Paşa Cad. No:31 Özel Plaza İş Merkezi Kat:10 No:75 KAYSERİ
Tel: +90 352 221 32 55 Faks: +90 352 221 32 45

BATMAN:
Kültür Mah. Kültür İş Merk. Kat:8 No:803 BATMAN
TEL: +90 488 214 40 30 - FAX: +90 488 214 40 30

4. HISTORY & COMPANY INFORMATION:

Kalitest has been established in 2003. The company has been established by two professionals whose expertise area is quality systems, standardization, training and both has gained experience in Turkish Standards Institute (TSE) and in private sector for over 15 years.

5. SHAREHOLDERS AND PARTNERSHIPS

Ogün KÖSE – main shareholder and general manager of Kalitest; mechanical engineer with 9 years of product/system certification experience in Turkish Standards Institute (TSE) as auditor/lead auditor. Meanwhile he had the opportunity to conduct product/system certifications abroad, i.e. USA, UK, Italy, Sweden, Switzerland, Korea, Malesia, Ukrayne. He quited TSE in 2003 to establish Kalitest. He continues to conduct audits as a lead auditor on quality, environment and safety fields.

PARTNERSHIPS

Kalitest has no activities apart from assessment and certification.Ogün Köse personally is %60 shareholder of Emis Kalibrasyon ve Ölçüm Hizmetleri Ltd, which is a private calibration company. He has no role in companies management and organization; just shareholder.Kalitest, due to Ogün Köse’s partnership in calibration company, has a policy not to conduct assessment / certification in calibration sector, in order to keep impartiality.

6. KALİTEST PRINCIPLES:

The structure of KALİTEST has been established to fully meet international accreditation standards and national legal requirements and this is achieved by the following principles;

a) Impartiality,
b) Competence,
c) Responsibility,
d) Openness,
e) Confidentiality,
f) Responsiveness to complaints,

a) Impartiality

Kalitest is independent from any kind of establishment, asset or person.

The structure of Kalitest is fully impartial and independent from any kind of financial, bureaucratically, political and commercial pressure. All client applications are dealed impartially and independent from any religous, regional, national, political kind differences.

All assessments and training activities performed by Kalitest are open to assessment of Independent Certification/Registration Committee (ICC) who is free from any commercial, financial or other pressure that might influence decisions. This committee’s assessments can be audited by the accreditation bodies and by advisory committee or consumers from any market sector that Kalitest operates.

Kalitest does not have any consultancy activities. Certification is not allowed in sectors with conflict of interest such as in its own activity field or in the fields with partnership interest.

Self-interest potentials and risks have been defined and periodically reviewed by ICC.

Trainings are open to public and therefore has no private consultancy objective. Initial certification audits and Stage 1 audits shall not be conducted aiming consultancy service and for this reason there are some restrictions in place in the initial certification audits and Stage 1 audits processes of Kalitest.

Kalitest assigns only fully independent, impartial and competent auditors in its activities. If these requirements are not met, assessment is not done.

Kalitest asks confirmation for the nominated auditors from its clients prior to the assessment and takes into consideration competitive market conditions and rules.

b) Competence

Kalitest ensures competence of its personnel including auditors, lead auditors, technical experts by analysing knowledge and skills. Working environment, infrastructure and resource requirements are reviewed and adequate levels maintained to provide competence.

Kalitest’s policy is give confidence to its clients by demonstrating its competence at highest levels.

During its assessment process aims to give added value and opportunity for improvement to its clients preserving win-win principle.

Kalitest strictly obeys certification rules and ethics; behaves justice while making a decision to grant a certification or not to grant.

Kalitest employs sufficient number of auditors, lead auditors and technical experts for its certification and training activities by resource planning and training budgets.

Performance of auditors, lead auditors and technical experts are evaluated according to criteria set following each assessment.

Kalitest, also being a training company, has the advantage to train its own auditors/lead auditors by accredited trainings.

Kalitest’s policy is to gain customer satisfaction at highest level by employing competent staff at its head office and representative offices. Staff performance evaluations are evaluated periodically.

Competence analysis is made by considering internal audits, accreditation body reports, customer complaints/requests, corrective/preventive actions, customer satisfaction surveys, feedbacks from auditors, regular meetings, management review meetings and Independent Certification/Registration Committee.

Financial Competence :
Annual budgets are done by management and followed on monthly basis. Budget includes resource and amounts for investments, personnel and administrative costs, tax payments, training costs, assessment / certification expenses. Annual budget is revised monthly according to realised monthly expenses and if there are deviations, revised budget is issued to related departments. Income sources are defined to cover liabilities.

Kalitest has no debt to any organization or person. There is purchasing procedure in place for purchase of goods/services. Kalitest’s management has the commitment to provide adequate sources and to be continuously financially competent with its assets and capital.

c) Responsibility:

Kalitest has the responsibility to meet requirements for the certification starting from clients application review, proposal/contract, planning of assessment, assignment of audit team, initial certification audit, reporting, decision for granting certification, surveillance audits, extension to scopes, recertification processes up to assignment of ICC. The certification body has the responsibility to assess sufficient objective evidence of conformity keeping impartiality, confidentiality, self- interest risk eliminations. Kalitest’s management is responsible to supply sufficient sources and infrastructure for its operations.

Kalitest has got insurance policy for its activities all around the country. The insurance protects the rights of third party and for the risks of second party Kalitest is prepared to finance from its budget (e.g. repetition of an audit).

d) Openness:

Kalitest provides public access to application documents and information about its audit process and certification process via its web site, www.kalitest.com.tr and also by formal correspondence. As an example to these open documents; explanations about activity fields, knowledge about ISO 9001, certification procedure use of logo, pricing, application form, appeals and complaints section.

Certification price is declared clearly on the proposal/contract with client and asked for confirmation.

Kalitest ensures acknowledgement of its clients for any changes/modifications concerning its certification processes via its web site and by correspondences.

Certified clients can have the access to certification status of clients (i.e. suspending, withdrawal) from web site or by asking information from Kalitest head office with the condition to keep confidentiality concerns of the clients.

Kalitest maintains confidence in certification by providing appropriate access and disclosure of non-confidential information. Kalitest is open to audits by government authorities, accreditation bodies, Independent Committee, sector representatives and its clients.

e) Confidentiality:

The requirements of ISO PAS 17002 standard are confidentiality principle of Kalitest. During contract stage with client, impartiality and confidentiality (to keep confidential any proprietary information about a client) is committed for all stages of audit and certification.

Kalitest asks written declarations of confidentiality commitment from its auditors, office staff, lead auditors, technical experts, independent committee, advisory committee and have confidentiality agreements with service suppliers (web designer, information technology, account office etc).

Confidentiality agreements protect any proprietary information of the clients from any third party. Only legal authorities and accreditation body can have the access to confidential information.

Company records are kept as electronic copy and hard copy; only authorised personnel can have the access to the documents.

It is committed on audit reports that information belonging to clients will not be shared with any third party without client’s approval. One copy of the report is given to client and other copy kept only at head office. It is not allowed to make more copies.

f) Responsiveness to complaints:

Complaints that may be received via www.kalitest.com.tr web site by e-mail, or verbal or written are recorded and investigated by a separate ‘complaints and appeals committee’ whose members are independent from certification committee. The complaints are first investigated and appropriately addresses whether related with certification process. During the investigation and response process both party’s confidentiality and impartiality are safeguarded.

Complaints are divided into two categories at web site. These are general complaints and complaints related to certification. Complaints are automatically forwarded to ‘complaints and appeals committee’ in e-mail format.

Resolution of complaints:
1) Complaints about all stages of certification process:
Kalitest processes these complaints according to the written procedure and sees it as an opportunity for improvement.
Customer satisfaction surveys are done following audits to get feedback from customers and after evaluation, take appropriate improvement actions.

2) Complaints about certified clients by Kalitest:
If there is a complaint regarding product/service of the certified company, it is immediately transmitted to Kalitest for resolution. Kalitest investigate the complaint, immediately informs the related organization and asks for corrective action in a short time. Investigation results and corrective action results are responded to the party who made the complaint. Kalitest also has the responsibility for a complaint from a certified client, therefore reviews certification stages of this client and investigates errors, omissions or unreasonable behaviours if any. Following that necessary improvement actions are implemented.

During certification audits, Kalitest gives priority to handling of customer complaints of the organization, whether effectively handled or not.

Resolution of Appeals;

Appeals to decisions taken by Independent Certification Committee, or appeals to the audit report results (minor, major, remark) or appeals to audit team are defined separately and related procedure defines resolution methods of such appeals.

Appeals are evaluated by safeguarding impartiality and independency and for that reason there is an ‘appeals and complaints committee’ whose members are independent from certification and decision processes.