Quality Policy
KALİTEST’s quality policy in all processes of product and system certification activities is,

To Be Impartial;
To be impartial and objective without having conflict of interest in any process that all management team, lead auditors, auditors, technical experts, office staff, advisor committee, independent certification committee and appeals / complaints committee take part in, Always respecting equity, impartiality and independency in audit and certification processes,

To Be Competent;
Audit team members to be skilled and experienced in their field who are aware of the updates in legal requirements and behaves ethic, Audits to be consistent and to be adding value to the client,
To become well known, trustful, competitive, leader and international certification body, Continuous improvement of the service quality,

To Be Responsible;
To be responsible for all stages of audit and certification, To provide benefit to its country and its citizens by quality, environment, food safety and occupational safety management systems and product certifications, To provide sources and infrastructure in order to meet legal requirements and international accreditation rules,
To be customer-focused,

To Be Open;
Public access to KALİTEST’s impartiality activities, audit and certification procedures, price policy etc.

To Keep Confidentiality;
To be confidential about client information and records to all third parties except legal authorities and accreditation bodies,

To Resolve Complaints;
To evaluate and solve immediately all complaints and requests from certified clients, clients of the certified clients and legal authorities through keeping confidentiality.

All staff and auditors must strictly follow this quality policy issued by Kalitest.

Ogün KÖSE
General Manager